Customer Service Week

Customer Service Week

October 7-11, 2019

During the first full week in October there is always an exciting buzz around the Powerhouse Office. Powerhouse has celebrated Customer Service Week since 2016. During this week we celebrate and recognize all our incredible employees who exemplify our customer service expectations and core values. We also spend time fine-tuning our customer service skills while having a great time doing it. Our goal every year with Customer Service Week is to learn how to have fun while having a positive and lasting impact on people.

When we prioritize meeting the needs of our customers in a manner of excellence, integrity and humility, we create a relationship with the customer that is not only long-lasting but sets us apart. This is a huge component in how we have a positive and lasting impact on people.

-Fallon Leeth, Construction Coordinator

Customer Service Week showcases the creative ways an employee can improve the Customer Experience. Reading through all of the customer comments and feedback provides inspiration and innovative ideas to take your service to the next level. Having a positive and lasting impact is realized by delivering these experiences continuously over time, and that is what we strive for!!

-Dillon Coggins, Business Developer

Customer Service Week 1

 

Powerhouse Wins “Best Digital Transformation” at NextStep 2019

Powerhouse Wins “Best Digital Transformation” at NextStep 2019

Powerhouse has been involved with Outsystems since 2018. Outsystems is a global leader in low code rapid development technologies, and is a leader in the Gartner Magic Quadrant for Multi-experience Platforms and Low-Code Application Platforms, as well as a leader in the Forrester Low-Code Platforms Wave.

We were excited to be invited to their NextStep 2019 Conference at the beginning of October where we were represented by Powerhouse’s Senior Applications Developer, Mark McRight. Mark and Team have been steps ahead of Powerhouse’s growth as we’ve picked up the pace more and more every year. What an honor for Powerhouse and our spectacular IT team to be chosen for “Best Digital Transformation” out of hundreds of global Outsystems customers at the 2019 Innovation Awards!

Powerhouse Wins "Best Digital Transformation" at NextStep 2019 2

Thank you, Outsystems and DoiTLean, for your help getting here and the recognition of our team’s hard work throughout this past year!

With their rapid growth and success,  Powerhouse, a leader and innovator in Construction and Facility Maintenance, was challenged with legacy technologies and processes that were entirely dependent on e-mail, spreadsheets and disconnected platforms. Leveraging low code and rapid development tools from Outsystems and their chosen delivery partner DoitLean, Powerhouse developed a unified technology platform in just 14 weeks to reduce touchpoints through maintainable automation and workflow within several areas of their operation. The process improvement and workflow begins with New Business submission, and flows to project setup, resource profiles & allocation, performance tracking, travel booking and management. Through the implementation of high-tech process and workflow, the ability to continue unmatched customer service, project management and Quality control while continuing rapid growth is made possible.

Powerhouse Wins "Best Digital Transformation" at NextStep 2019 3

 

North Texas Giving Day

North Texas Giving Day

This year, North Texas Giving Day is on September 19th, however, it’s never to early too schedule your giving! This online event began in 2009 to raise awareness for local non-profits. Be a part of the change that is empowering all of North Texas to give back to their community by supporting a non-profit of your choice. Learn more about this event on North Texas Giving Day’s website.

Powerhouse Foundation was created to have a positive and lasting impact on our neighborhood, so please consider supporting our vision by giving to one of Powerhouse Foundation’s local partners listed below!

If you are a Powerhouse Employee and wish to give to one of our partners via payroll deductions, please email PowerhouseFoundation@powerhousenow.com

Crowley Senior Center

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GIVE TODAY

The City of Crowley is proud to partner with Sixty & Better to provide programs and services for the seniors in this community. This program is for those aged 60+ and provides a congregate meal program, socialization activities and health and wellness classes Monday-Friday from 8-2 p.m.

The Crowley Senior Center continues to provide a place for entertainment, camaraderie and relaxation. Make plans to join this organization for Bingo, Dominoes, Crafts, Line Dancing, Silver Sneakers and much more!

If you are a Powerhouse Employee and wish to give more than a donation, we spend lots of time visitng this Center! Reach out to Ronni Goble for how you can become more involved with this lively group!

N. Crowley High School’s D.R.E.A.M. Academy & Panther Emporium

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GIVE TODAY by emailing PowerhouseFoundation@powerhousenow.com

The D.R.E.A.M. Academy (Development through Refinement, Enrichment, Academics and Mentoring) focuses on the overall development of the student by addressing the essential needs of students for life both in and out of school. By assisting students in the refinement of their skills and providing them with life enriching experiences that connects their academics to real world, we hope to ensure student success both inside and outside the classroom. In addition to the support of their teachers, students will have mentors and student advocates to help them navigate through issues as they arise. These mentors will be NCHS staff, former D.R.E.A.M students, and Powerhouse employees. The role of the Powerhouse mentors is to help educate the students on careers, college and life experiences. These mentors can provide potential work study opportunities, volunteer hours and counseling.

The Panther Emporium provides and equips all students with the necessary resources to be successful learners and community members. We provide school supplies, hygiene products, clothing, undergarments, footwear, formal attire for men and women, homecoming and prom tickets, cap and gowns, daily snacks, weekly meals, emergency lunches, cooking classes, family dinner nights, and counseling.

The Fountains Fellowship Counseling Center

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GIVE TODAY

The Fountains Counseling Center exists due to generous donations from people like you.  TFCC is a non-profit organization with a strong desire to provide hope and healing to those in the Crowley, Burleson and the surrounding areas, who are unable afford the high cost of professional mental health therapists.  TFCC’s counselors are some of the best in the area and truly care for their clients.

The Counseling Center’s clients are anyone from the age of 3 to 93. The counseling team works with individuals, couples, teens, children, and sometimes the entire family to restore peace and harmony to the lives of everyone willing to participant in the counseling process.

TFCC has been open less than a year and have already help over 300 people find the hope they need.

Please help us help others by donating today.  http://tffcounseling.com

Crowley Center for ASD

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GIVE TODAY

The Center for ASD’s Mission is to improve the quality of life of individuals affected by autism and other special needs, their families and the community as a whole. To be a place where all individuals can feel safe, unjudged, appreciated and have a great day!

This organization has grown from serving 90 participants in 2016 to 448 this year! They offer full day programs, after school care, social activities, parent support, summer camps and much more! They are in business because 1 in 59 children are diagnosed with austism; an estimated 10% of all students enrolled in DFW school districts have a special needs diagnoses.

For every $20 donation, the CASD gets to provide all the resources necessary to give one hour of Social Skills, Learning Skills, Coping Skills and much more for FIVE partipants. “Our impact is greater when we give together.”

Crowley House of Hope

North Texas Giving Day 8GIVE TODAY

Crowley House of Hope seeks to be a beacon of hope to individuals and families living in the city of Crowley and the region of Crowley Independent School District. Crowley House of Hope provides food and financial assistance and medical and counseling services. We also provide an array of seasonal programs such as school supplies and weekend Snack Sacks for students, Thanksgiving Baskets and our long-standing tradition of Share the Love which gifts children with presents under the tree on Christmas morning.

What began as a small food assistance ministry more than 25 years ago has blossomed into a partnership with the community to provide high-quality, vital services in an atmosphere of respect and compassion.

Support Our Soldiers

North Texas Giving Day 9GIVE TODAY

Support Our Soldiers (SOS) is a military support non-profit 501 (c) 3 organization based in Fort Worth, Texas. Founded in July, 2011 we now have 8 programs to serve our military community – Baking for heroes, New baby support, Outreach events, Caring for female military members, letters from home, and our primary mission care box brigade sending to those in need overseas.

Healing Shepherd Clinic

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GIVE TODAY

HSC provides medical care to the homeless population of downtown Fort Worth. When you donate to the Healing Shepherd Clinic, you provide education, preventative care and medical treatments to those who need it most. It is truly a life saving asset in our community.

Watch James’s story to learn more about how the Healing Shepherd Clinic is addressing the health issues and the struggles that the individuals experiencing homelessness face.

 

 

 

 

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POWERHOUSE FOUNDATION

The Powerhouse Foundation was established in 2018, however charitable giving to the community based on the owners’ faith has existed since Powerhouse was formed. While it continued with the programs existing before its 501(c)(3) status, it now has the ability to cast a wider net around the Crowley, TX area. Click below to see how Powerhouse Foundation has had a positive and lasting impact on its neighborhood.

Welcome Back to School, CISD!

Welcome Back to School, CISD!

Powerhouse is sharing Crowley’s excitement for CISD’s 2019-2020 school year!

So excited, some of our HR and Finance team members went to BRJ’s campus to welcome the high schoolers to their first day! This school district of two high school campuses and one CTE Center is the source of Powerhouse’s interns for the Fall and Spring semesters. We can’t wait to meet the young adults that get to come to our office this semester.

Thank you HR and Finance for being a part of this red carpet welcome at the CTE Center early this morning! Your energy and encouragement is sure to make a positive and lasting impact on their day and hopefully their year.

Welcome Back to School, CISD! 12 Welcome Back to School, CISD! 13

Brittney Hale, Sr. Training and Development Manager, rounded up a group of Powerhouse employees to welcome CISD’s students to their first day of school

 

Thank You 2019 Summer Interns

Thank You 2019 Summer Interns

The work ethic of our interns this year was incredible! Thank you all for stepping out of your comfort zones to learn new skills and for supporting our largest teams this summer. Come back next year!

A big shout out to Powerhouse’s Senior Training and Development Manager – Brittney Hale. She led the 2019 Summer group of 24 interns on a journey of learning new skills at our Crowley Headquarters. While they each set out on their own tasks in one of Powerhouse’s departments, they also got together every Wednesday to volunteer at the local Center for ASD. Each Wednesday, at Crowley’s Center for ASD they crafted with the kids in summer camp and supported the CASD staff by helping carry out the daily activities.

Thank You 2019 Summer Interns 14  Thank You 2019 Summer Interns 15 Thank You 2019 Summer Interns 16

June 12, 2019 – Our interns hard at work helping the CASD kids make Kindness Capes.

Hear from and about our 2019 interns:

Working at Powerhouse has been an amazing experience. I have gained so much more out of this opportunity than I ever thought possible with an internship. Powerhouse is home to some of the most amazing people I have ever worked with and want to thank everyone who has had any impact on me during my short time here.

-Zach Mendias, Intern, Permitting

I really enjoyed working with my team and gained useful insight of the business. I  also gained a lot of experience using Excel, which was one of my goals for the internship. In summary, it was an incredible experience.

-Oscar Mhiko, Intern, Special Projects

I definitely have learned a lot this summer and had a great time working here. Thank you for doing so much to support all of the interns so that we can get the most out of our time at Powerhouse.

-Ross Huck, Intern, Special Projects

This summer at Powerhouse has been a phenomenal experience. The people I’ve worked with truly made me feel like a member of their team. I’m so grateful for the opportunity Powerhouse has given me and can’t wait to work with them again in the future.

-Josh Stafford, Intern, Project Coordinator

Brittney organized and managed a successful Intern Program this summer with over 20 interns supporting various departments throughout the organization. She helped them develop powerful job skills including problem solving, strategic thinking, organizational skills and other valuable tools that will benefit them in their future careers.  Great job Brittney

-Ronni Goble, Senior Recruiter

Matthew sat near my team this summer and we’ve overheard many of his phone conversations. I just wanted to take a minute to let you know that my team has taken notice of his awesome communication skills, and has provided the feedback to me that he sounds like a PH veteran and that his phone skills are more professional than some one would expect for a first year intern.

-Krislynn McCoy, Vendor & Systems Manager, to Sue McCarty, SVP of Operations