Get to know Powerhouse in Retail & Restaurant Facility Business’s January Edition in an interview with one of our Principal/Owners, Robert Blake-Ward.
We spend a great deal of time on our core: people, process and technology
Retail&Restaurant: Where are you based and how long has Powerhouse been in business?
Robert Blake-Ward, Powerhouse
Robert Blake-Ward: Our headquarters is in Crowley, Texas, about 30 minutes south of Fort Worth. Powerhouse was founded in 2004.
R&R: What is your title and how long have you been with the company?
Blake-Ward: I am a principal/owner of Powerhouse and have been so since 2011.
R&R: What trades/services do you offer retailers and restaurants?
Blake-Ward: Powerhouse specializes in Construction Services (remodels and refresh projects), Facility Maintenance (scheduled and reactive services, integrated program management, interior and exterior) and customized Rollouts (high volume, high velocity, high impact projects across thousands of locations nationwide).
R&R: In what regions of the country do you conduct most of your business, or are you nationwide?
Blake-Ward: We work in all 50 U.S. states. Although based in Texas, our work takes us all over the map.
R&R: What makes your company’s “signature service” stand out in the industry?
Blake-Ward: We spend a great deal of time on our core: people, process and technology. Our Infinity platform allows for real-time update as work progresses in the field. Our people drive the results with great training and accountability for their project’s success – customer-centric teams who create a great project result.
R&R: What kind of feedback do you receive from clients?
When a client calls with an issue, our people react quickly and efficiently.
Blake-Ward: We aim to make every client a “Raving Fan of Powerhouse.” We often get complimented on our sense of urgency, which is a key ingredient in our customer service and success. When a client calls with an issue, our people react quickly and efficiently. When we get a work order, a Powerhouse employee answers the phone and is dedicated to getting someone out to location within the business hours.
R&R: Why should owner/operators choose your company to be their next vendor partner?
Blake-Ward: We have the people, process and technology, as mentioned earlier, but we also have the resources. We pride ourselves not only on our client relationships, but also on our Powerhouse Partner relationships – relationships with our key vendors across the country. These are partnerships that have allowed us to have constant, national coverage for all our clients’ needs.
R&R: How many retail/restaurant clients do you have, and is that sector growing for you? Would you like to name any of your clients?
Blake-Ward: We have more than 80 distinct customers of various types and sizes. Retail and restaurant are just two of the eight industries Powerhouse focuses on and where we perform the majority of our work. Retail clients are what started Powerhouse, and we’ve maintained many of those initial clients throughout Powerhouse’s lifetime. As the industry itself is constantly changing and growing, so does Powerhouse and the opportunities we are given.
R&R: Many traditional retailers, in particular, are downsizing their portfolios. Overall, restaurant/hospitality is growing. What other trends are you seeing in the industry?
Blake-Ward: We continue to see a hyper-competitive market where operators need to differentiate – they are innovating both their brand offerings and how they deliver it, blending the ordering/pickup expereince to serve different customer needs. Operators need to execute these programs faster than ever and with fewer resources to manage – they lean on partners to help manage more of the communication and planning of their projects.
R&R: What is your advice for FM vendors reacting to this shifting climate?
Blake-Ward: Partner with your suppliers; you’ll get more value in return. Don’t be afraid to try a new approach you haven’t done before.
In case you missed it, see how our Senior Director of Operations of FM answers this question in her article with Retail & Restaurant Facility Business.
R&R: What predictions do you have – for your company, your industry or both – in 2020?
Blake-Ward: Continued growth, continued opportunities and continued challenges, for everyone in our industry.
They say the holidays bring everyone together, and if you stop through Crowley, TX during the holiday season, you’ll see how true it is for this community. Powerhouse’s inspiriation to help those in need during the holiday season comes from seeing other organizations in Crowley doing the same. Giving back to this community not only became a part of our vision to have a positive and lasting impact on people, but also a way to feel connected to our neighborhood.
This year, Powerhouse, with the help of every employee, was able to provide Angel Tree presents to 800 local kids. This effort could not have been possible without Crowley ISD’s support and organization. It also would not have been possible to wrap all of these gifts without the volunteered time from our employees and The Crowley Senior Center’s seniors. Each year, the number of Angel Tree families grows, but so does the word throughout the community, so we are never short of hands when we need it most.
Thank you, Crowley, for making this program possible and successful each year!
We were also able to celebrate this season with our favorite seniors from The Crowley Senior Center. Sixty & Better gathered the area’s Senior Centers together to ring in the holidays at their annual Holiday Dance Party at the beginning of December. For the second year in a row, Powerhouse was asked to provide and volunteer for the coffee bar at the party. Not sure anyone can have as much fun as these seniors, but Powerhouse’s volunteers got close!
October 7-11, 2019
During the first full week in October there is always an exciting buzz around the Powerhouse Office. Powerhouse has celebrated Customer Service Week since 2016. During this week we celebrate and recognize all our incredible employees who exemplify our customer service expectations and core values. We also spend time fine-tuning our customer service skills while having a great time doing it. Our goal every year with Customer Service Week is to learn how to have fun while having a positive and lasting impact on people.
When we prioritize meeting the needs of our customers in a manner of excellence, integrity and humility, we create a relationship with the customer that is not only long-lasting but sets us apart. This is a huge component in how we have a positive and lasting impact on people.
-Fallon Leeth, Construction Coordinator
Customer Service Week showcases the creative ways an employee can improve the Customer Experience. Reading through all of the customer comments and feedback provides inspiration and innovative ideas to take your service to the next level. Having a positive and lasting impact is realized by delivering these experiences continuously over time, and that is what we strive for!!
-Dillon Coggins, Business Developer
Powerhouse has been involved with Outsystems since 2018. Outsystems is a global leader in low code rapid development technologies, and is a leader in the Gartner Magic Quadrant for Multi-experience Platforms and Low-Code Application Platforms, as well as a leader in the Forrester Low-Code Platforms Wave.
We were excited to be invited to their NextStep 2019 Conference at the beginning of October where we were represented by Powerhouse’s Senior Applications Developer, Mark McRight. Mark and Team have been steps ahead of Powerhouse’s growth as we’ve picked up the pace more and more every year. What an honor for Powerhouse and our spectacular IT team to be chosen for “Best Digital Transformation” out of hundreds of global Outsystems customers at the 2019 Innovation Awards!
Thank you, Outsystems and DoiTLean, for your help getting here and the recognition of our team’s hard work throughout this past year!
With their rapid growth and success, Powerhouse, a leader and innovator in Construction and Facility Maintenance, was challenged with legacy technologies and processes that were entirely dependent on e-mail, spreadsheets and disconnected platforms. Leveraging low code and rapid development tools from Outsystems and their chosen delivery partner DoitLean, Powerhouse developed a unified technology platform in just 14 weeks to reduce touchpoints through maintainable automation and workflow within several areas of their operation. The process improvement and workflow begins with New Business submission, and flows to project setup, resource profiles & allocation, performance tracking, travel booking and management. Through the implementation of high-tech process and workflow, the ability to continue unmatched customer service, project management and Quality control while continuing rapid growth is made possible.
This year, North Texas Giving Day is on September 19th, however, it’s never to early too schedule your giving! This online event began in 2009 to raise awareness for local non-profits. Be a part of the change that is empowering all of North Texas to give back to their community by supporting a non-profit of your choice. Learn more about this event on North Texas Giving Day’s website.
Powerhouse Foundation was created to have a positive and lasting impact on our neighborhood, so please consider supporting our vision by giving to one of Powerhouse Foundation’s local partners listed below!
If you are a Powerhouse Employee and wish to give to one of our partners via payroll deductions, please email PowerhouseFoundation@powerhousenow.com
Crowley Senior Center
The City of Crowley is proud to partner with Sixty & Better to provide programs and services for the seniors in this community. This program is for those aged 60+ and provides a congregate meal program, socialization activities and health and wellness classes Monday-Friday from 8-2 p.m.
The Crowley Senior Center continues to provide a place for entertainment, camaraderie and relaxation. Make plans to join this organization for Bingo, Dominoes, Crafts, Line Dancing, Silver Sneakers and much more!
If you are a Powerhouse Employee and wish to give more than a donation, we spend lots of time visitng this Center! Reach out to Ronni Goble for how you can become more involved with this lively group!
N. Crowley High School’s D.R.E.A.M. Academy & Panther Emporium
GIVE TODAY by emailing PowerhouseFoundation@powerhousenow.com
The D.R.E.A.M. Academy (Development through Refinement, Enrichment, Academics and Mentoring) focuses on the overall development of the student by addressing the essential needs of students for life both in and out of school. By assisting students in the refinement of their skills and providing them with life enriching experiences that connects their academics to real world, we hope to ensure student success both inside and outside the classroom. In addition to the support of their teachers, students will have mentors and student advocates to help them navigate through issues as they arise. These mentors will be NCHS staff, former D.R.E.A.M students, and Powerhouse employees. The role of the Powerhouse mentors is to help educate the students on careers, college and life experiences. These mentors can provide potential work study opportunities, volunteer hours and counseling.
The Panther Emporium provides and equips all students with the necessary resources to be successful learners and community members. We provide school supplies, hygiene products, clothing, undergarments, footwear, formal attire for men and women, homecoming and prom tickets, cap and gowns, daily snacks, weekly meals, emergency lunches, cooking classes, family dinner nights, and counseling.
The Fountains Fellowship Counseling Center
The Fountains Counseling Center exists due to generous donations from people like you. TFCC is a non-profit organization with a strong desire to provide hope and healing to those in the Crowley, Burleson and the surrounding areas, who are unable afford the high cost of professional mental health therapists. TFCC’s counselors are some of the best in the area and truly care for their clients.
The Counseling Center’s clients are anyone from the age of 3 to 93. The counseling team works with individuals, couples, teens, children, and sometimes the entire family to restore peace and harmony to the lives of everyone willing to participant in the counseling process.
TFCC has been open less than a year and have already help over 300 people find the hope they need.
Please help us help others by donating today. https://tffcounseling.com
Crowley Center for ASD
The Center for ASD’s Mission is to improve the quality of life of individuals affected by autism and other special needs, their families and the community as a whole. To be a place where all individuals can feel safe, unjudged, appreciated and have a great day!
This organization has grown from serving 90 participants in 2016 to 448 this year! They offer full day programs, after school care, social activities, parent support, summer camps and much more! They are in business because 1 in 59 children are diagnosed with austism; an estimated 10% of all students enrolled in DFW school districts have a special needs diagnoses.
For every $20 donation, the CASD gets to provide all the resources necessary to give one hour of Social Skills, Learning Skills, Coping Skills and much more for FIVE partipants. “Our impact is greater when we give together.”
Crowley House of Hope
Crowley House of Hope seeks to be a beacon of hope to individuals and families living in the city of Crowley and the region of Crowley Independent School District. Crowley House of Hope provides food and financial assistance and medical and counseling services. We also provide an array of seasonal programs such as school supplies and weekend Snack Sacks for students, Thanksgiving Baskets and our long-standing tradition of Share the Love which gifts children with presents under the tree on Christmas morning.
What began as a small food assistance ministry more than 25 years ago has blossomed into a partnership with the community to provide high-quality, vital services in an atmosphere of respect and compassion.
Support Our Soldiers
Support Our Soldiers (SOS) is a military support non-profit 501 (c) 3 organization based in Fort Worth, Texas. Founded in July, 2011 we now have 8 programs to serve our military community – Baking for heroes, New baby support, Outreach events, Caring for female military members, letters from home, and our primary mission care box brigade sending to those in need overseas.
Healing Shepherd Clinic
HSC provides medical care to the homeless population of downtown Fort Worth. When you donate to the Healing Shepherd Clinic, you provide education, preventative care and medical treatments to those who need it most. It is truly a life saving asset in our community.
Watch James’s story to learn more about how the Healing Shepherd Clinic is addressing the health issues and the struggles that the individuals experiencing homelessness face.
The Powerhouse Foundation was established in 2018, however charitable giving to the community based on the owners’ faith has existed since Powerhouse was formed. While it continued with the programs existing before its 501(c)(3) status, it now has the ability to cast a wider net around the Crowley, TX area. Click below to see how Powerhouse Foundation has had a positive and lasting impact on its neighborhood.