No doubt, 2020 was a challenging year. Which is why we wanted to take a moment to say thank you for giving us the opportunity to partner with you on your construction and facilities maintenance needs. We’re honored and felt it important to share some of our major milestones from 2020, demonstrating that through strong relationships and cooperation—our team and yours can persevere.
You may have heard us say once or twice that we focus on People, Process, and Technology. That commitment has never been truer than now, and it resulted in some major benchmarks for Powerhouse in 2020. Last year we expanded our service offerings, grew existing relationships, and onboarded new clients all while touching over 125,000 locations. This occurred even as we welcomed our newly acquired company in the banking and finance sector, Security Vault Works.
With respect to People — despite circumstances, we are proud to reveal that we were able to quickly rebound and even grew teams. From the start of the pandemic through the end of the year, we grew our headcount by 30%. We continued to elevate female leaders in our industry, most recently with the hire of our new CFO Dianna MacDonald.
Regarding Process and Technology — to ensure the effective completion of our customers’ projects, we leveraged best practices to streamline customer project support across all business lines. Smart technology dashboards provided you with what we trust was valuable insight regarding project status, inventory management, ticket status, and more.
Given Powerhouse originally built our company on essential businesses, we continued to strive forward supporting those essential businesses throughout the pandemic. We were able to empower our staff of at the time, over 650 employees to work remotely within 5 days. This orchestrated effort ensured business continuity and uninterrupted customer service. We did not miss a beat, offered unapparelled services, and we were able to exceed expectations through this challenging time.
Taking it even further, advanced solutions such as our 360° survey tool and virtual communication platforms, enabled us to meet critical mission milestones – such as installing 75,000 sneeze guards in just a few weeks – without compromising you and your teams, or COVID-19 guidelines. We expanded our capabilities and knowledge to include specific COVID-19 prevention and remediation services, certifying staff in COVID-19 response strategies through ISSA as well as partnering with Allie BioScience to position Powerhouse as the first national partner to bring SurfaceWise®2 within 2021 – the only EPA approved surface coating that protects against the virus for 90 days with a single application.
There is so much more that we were humbled by throughout 2020. But nothing is as important to our company and our values than giving back, which is why we continued to support our communities. Our employees continued to support our annual Angel Tree program. Through the Powerhouse Foundation we gifted more than 1,320 children with presents this holiday season. In lieu of holiday gifting to clients this year, we donated on your behalf to the following charities: Wounded Warriors Foundation, St. Jude Children’s Hospital Foundation, and Susan G. Komen Breast Cancer Foundation.
None of this would have been possible without you. Looking forward, we are excited for the year to come, where you will again be an integral part of our continued success. We thank you for your continued partnership and wish you a healthy, safe and successful new year!
Your Powerhouse Team
People thought Dianna MacDonald was crazy to leave her job of nine years in the middle of a pandemic to lead financial services at a company she had never heard of.
Click here to read the full article from Dallas Business Journal, by Taylor Tompkins.
Several months ago, we had the distinct pleasure of on-boarding a new Chief Financial Officer and the newest addition to our Powerhouse Women team! She hit the ground running, helping the company navigate the unexpected business climate we found ourselves in this year. So, we are only now pausing to officially introduce her. Meet Dianna MacDonald.
Dianna joins Powerhouse from Authentix, a leading global authentication and information services nanotechnology company. She brings to the company more than 25 years of private equity experience, an executive skillset complementary to Powerhouse’s current growth strategy through acquisitions initiated late last year with the investment of Lincolnshire Management, Inc.
Dianna will lead Powerhouse’s financial operations, centralizing efforts on establishing and deploying advanced forecasting, asset protection, and reporting processes.
“Powerhouse has been experiencing a 40 percent year-over-year organic growth rate for a decade and a half,” said Michael Wroughton, Principal at Powerhouse. “That rate of expansion, along with our recently adopted acquisition strategy, calls for a different type of leadership proficiency that adapts our financial foundation so that it effectively supports our future success. Dianna has a wealth of knowledge here earned from direct experience moving into companies at critical junctures and driving impactful, effective change. She has also proven to do this while developing strong, collaborative relationships with existing team members and partners. We’re proud to have her on board.”
Dianna’s career began at KPMG where she served as an auditor, concentrating on financial institutions. It was in this role, during the savings and loan crisis, where she drove the audit that led to a financial institution developing an operational recovery plan. The recovery strategy included the sale of a loan portfolio to Brazos Partners, a private equity firm that ultimately hired Dianna—a crucial career move that inspired her future trajectory in private equity work.
Dianna spent the subsequent eight years working for Brazos Partners and Hudson Advisors, a subsidiary of Lone Star Funds. She held the Chief Financial Officer seat for the former and Senior Vice President of Operations and Director of Compliance roles for the latter. In 2005, Dianna began taking her experience directly to start-ups and transitioning companies requiring niche expertise in investor relations alongside proven financial operation strategies.
“Financial data is a telltale sign of a company’s strengths as well as its opportunities,” said Ms. Dianna. “My primary responsibility to Powerhouse is to establish strong financial security by maximizing investments. This all hinges on rolling out accurate reporting that accommodates the company’s current and future growth. Powerhouse is at an exciting stage of its corporate evolution and I’m honored to be part of the team that will help them capitalize on the incredible company they’ve built to date.”
A certified public accountant, Dianna holds a bachelor’s degree in business administration with an accounting concentration from Oregon State University and has participated in The Wharton School’s The CFO: Becoming a Strategic Partner program. Additionally, she is active in several industry organizations including the American Institute of Certified Public Accountants (AICPA), Association for Corporate Growth (ACG), Financial Executives International (FEI), and Texas Wall Street Women (TXWSW).
Powerhouse is thrilled to announce we have joined ISSA, the worldwide cleaning industry association. By becoming a member of the professional organization, Powerhouse staff now has access to high-quality information, education, networking, and commercial opportunities. Further, the company joins more than 7,000 distributor, manufacturer, building service contractor, in-house service provider, and associate service member companies worldwide.
In tandem with its membership, Powerhouse’s director of operations Charlie Setchell has also completed the Global Biorisk Advisory Council’s (GBAC’s) Fundamentals Training Course with an emphasis on SARS-CoV-2/COVID 19.
A division of ISSA, GBAC offers this course to strengthen professionals’ skills and knowledge base by teaching preventative, response, infection control, and contamination control measures to known or potential infectious disease outbreaks. The course also teaches GBAC’s protocol standards for personal protective equipment (PPE) tools and equipment.
“Since the pandemic began, we have diligently focused on developing partnerships, solutions, and the internal skill sets needed to help our clients protect their employees and their customers. Joining ISSA, leveraging their training resources are just two of many related tactics we’ve executed to date,” said Amber Alvarez, Senior Vice President of Business Development, Powerhouse. “Our clients have always had confidence in our integrity, knowledge and commitment. We want them to know that we’re continuing to invest in our staff, equipment, and strategies to uphold our end of that trust partnership. With respect to what’s possible with preventative COVID-19 measures from a sanitization and building structure perspective, we have them covered.”
Earlier this year, Powerhouse released a suite of COVID-19 response services, which will include the application of SurfaceWise®2—the first and only surface protectant to continuously remove pathogens from surfaces for 90 days with a single application. Other projects commonly being completed to help companies navigate the pandemic’s impact range from hands-free fixture installations and reactive sanitization to space reconfigurations and curbside pickup structuring.
Membership in ISSA signifies a commitment to professionalism in the cleaning industry. ISSA-member organizations use acceptable ethical standards as defined within the ISSA Code of Ethics, which can be viewed online at www.issa.com. In addition, ISSA members have access to comprehensive business-management and cleaning-service resources to realize improved employee recruitment and performance, reduced operating costs, better service delivery and public health protection, and enhanced knowledge of regulatory issues and industry news—all of which are designed to benefit customers.
The association is a leader in setting recognized industry standards, including the ISSA Cleaning Industry Management Standard (CIMS) for cleaning-organization management or Value of Clean tools to make the connection between protecting occupant health and improved bottom lines.
Its outreach efforts include partnerships with more than 85 associations, alliances, and government agencies around the world to promote the value of commercial and institutional cleaning. Additionally, ISSA hosts the industry’s largest cleaning show in conjunction with Amsterdam RAI under the brand name ISSA/INTERCLEAN®.
As businesses navigate through the financial challenges created by the coronavirus pandemic, it is painful to have to think about spending yet more money to protect their facilities from Mother Nature, too. But with the high number of storm predictions slated for the rest of the year, it cannot be ignored. It therefore makes sense to identify any way to save a little money to make this and future storm seasons a little more manageable. When it comes to weathering the storm, do you have a strategy?
Storms can be costly and disruptive. Power goes down. Storm drains flood. Windows break. Roofs are destroyed. Navigating all of that within quarantine orders today is hard enough. And then, there’s the adding-insult-to-injury experience: the price gouging that often occurs. Costs for essential materials and systems rise, particularly when sought in a post-event recovery phase.
A natural disaster’s devastation is hard to predict. However, there are some pre- and mid-season disaster preparation steps that can be taken that are often overlooked. These can save you time and money, while providing some peace of mind that you will be able to weather much of what a storm brings to your door.
Click here to learn more tips and ideas one should consider when planning and preparing for the upcoming storm season.
Read the full article on Convenience Store News website.