At Powerhouse, we believe your facilities tell a story about your brand. Our facility maintenance services keep that story fresh, updated and looking like new. Over the past 12 months, just like everyone, our teams quickly learned, adapted and changed within our surroundings due to this virus. Keeping your facility looking updated and new is arguably more important than ever before, especially when there is a focus on health safety protocols and creating stable environments.
Every day our team of FM experts work with clients to customize programs that cover everything from general maintenance inspections, all the way to emergency service programs, and everything in between. What no one could have expected, is how quickly our teams were able to assess the situation and quickly respond to our clients’ COVID requests. Looking back at the last 12 months, here’s what our Facility Maintenance team has learned:
A New Definition to Flexibility –
24/7, 7 Days A Week, 365 Day A Year
Historically, offering customized programs to align with our clients’ business hours is nothing new for Powerhouse. The moment the pandemic hit, limiting business hours and restricting the amount of people allowed within a workspace was a dramatic change. Our FM Account Managers immediately worked with each of our clients, ensuring our technicians could complete work orders during late evenings/nights when customers or employees would not be present. Thus allowing all stakeholders a safe environment to complete repairs.
As the COVID-19 virus continued to spread, many organizations grappled with handling COVID positive locations. If a client received notification of a customer or employee testing positive, our facility maintenance team was on stand-by, fully equipped with a pre-planned sanitary program. Powerhouse dispatched a cleaning crew to fog, disinfect with client pre-approved medical grade chemicals and wipe down contaminated locations. Our new mission – doing what it takes to create a safe environment so that everyone can get back to business.
Getting Creative –
Our team of Facility Maintenance experts like to call themselves problem solvers. Last March, no one would have ever imagined that this type of creative thinking would be added to their job descriptions. Yes, our teams have been perfecting restoration services and surveys/site inspections for years – but now let’s add PPE and become GBAC COVID-19 Certified into the mix. Knowing our clients had an immediate desire to get back to business, our teams began installing sneeze guards at cash registers, teller lines and pharmacy windows. Our team literally “walked” in the shoes of our clients, surveying locations, ensuring each facility followed COVID protocols. From signage to hands-free door opener installs, our team was there to assess each location, allowing our clients to get back to business efficiently and within budget.
Communication In A Digital Environment –
Our team utilizes best-in-class work order management technology that can integrate with most client platforms to provide quick response to all services needed. We’ve always strived to ensure our clients have visibility and communication every step of the way. The moment the pandemic hit and our country locked-down, being able to communicate digitally became a vital asset. With our Multi-Facility Management platform, Atlas – our clients can digitally and remotely generate workorders in a variety of ways, customize time-sensitive notifications, and highlight areas in need of additional attention… all right from a smartphone or laptop. Adapting to a digital environment has never been so easy!
What We’ve Learned…
To say the past 12 months have been challenging would be an understatement. One thing is for sure – as overwhelming as the past year may have felt, we have learned and adapted along the way. We came together to rethink our processes and procedures. We came together to get creative and produce a safer environment for all. We came together as a community, always looking for opportunities to help others through these difficult times. Our team at Powerhouse is proud to look back and say, we made history and we learned so much in the process.
How has your facility maintenance plans changed over the past 12 months due to COVID?
Email us with your story.
Powerhouse is ready to assist with any COVID Repairs and Replacement services:
Put ‘em on your list for your next Rollout
Businesses constantly are evolving, innovating and tweaking products, expanding or consolidating facilities, and introducing new store concepts. None of these strategies can happen without performing a rollout. Defined as similar or like project scope implemented across multiple locations in a specified amount of time, rollouts are crucial to achieving those objectives while maintaining desired brand image and quality.
When performing any construction project, there are obvious must-haves essential to that project’s success. These include access to the right skilled labor as well as the ability to complete rollouts on time and within budget. Numerous services providers promise such results on paper. But there are some additional, critical elements that may not be so top of mind and—when not readily available or executed properly— could cause a rollout to fail. To set yourself up for the highest chance of success, do your due diligence and to check these boxes when next vetting a rollout partner.
Read the full article on Commercial Construction & Renovation (CCR) magazine.
No doubt, 2020 was a challenging year. Which is why we wanted to take a moment to say thank you for giving us the opportunity to partner with you on your construction and facilities maintenance needs. We’re honored and felt it important to share some of our major milestones from 2020, demonstrating that through strong relationships and cooperation—our team and yours can persevere.
You may have heard us say once or twice that we focus on People, Process, and Technology. That commitment has never been truer than now, and it resulted in some major benchmarks for Powerhouse in 2020. Last year we expanded our service offerings, grew existing relationships, and onboarded new clients all while touching over 125,000 locations. This occurred even as we welcomed our newly acquired company in the banking and finance sector, Security Vault Works.
With respect to People — despite circumstances, we are proud to reveal that we were able to quickly rebound and even grew teams. From the start of the pandemic through the end of the year, we grew our headcount by 30%. We continued to elevate female leaders in our industry, most recently with the hire of our new CFO Dianna MacDonald.
Regarding Process and Technology — to ensure the effective completion of our customers’ projects, we leveraged best practices to streamline customer project support across all business lines. Smart technology dashboards provided you with what we trust was valuable insight regarding project status, inventory management, ticket status, and more.
Given Powerhouse originally built our company on essential businesses, we continued to strive forward supporting those essential businesses throughout the pandemic. We were able to empower our staff of at the time, over 650 employees to work remotely within 5 days. This orchestrated effort ensured business continuity and uninterrupted customer service. We did not miss a beat, offered unapparelled services, and we were able to exceed expectations through this challenging time.
Taking it even further, advanced solutions such as our 360° survey tool and virtual communication platforms, enabled us to meet critical mission milestones – such as installing 75,000 sneeze guards in just a few weeks – without compromising you and your teams, or COVID-19 guidelines. We expanded our capabilities and knowledge to include specific COVID-19 prevention and remediation services, certifying staff in COVID-19 response strategies through ISSA as well as partnering with Allie BioScience to position Powerhouse as the first national partner to bring SurfaceWise®2 within 2021 – the only EPA approved surface coating that protects against the virus for 90 days with a single application.
There is so much more that we were humbled by throughout 2020. But nothing is as important to our company and our values than giving back, which is why we continued to support our communities. Our employees continued to support our annual Angel Tree program. Through the Powerhouse Foundation we gifted more than 1,320 children with presents this holiday season. In lieu of holiday gifting to clients this year, we donated on your behalf to the following charities: Wounded Warriors Foundation, St. Jude Children’s Hospital Foundation, and Susan G. Komen Breast Cancer Foundation.
None of this would have been possible without you. Looking forward, we are excited for the year to come, where you will again be an integral part of our continued success. We thank you for your continued partnership and wish you a healthy, safe and successful new year!
Your Powerhouse Team
People thought Dianna MacDonald was crazy to leave her job of nine years in the middle of a pandemic to lead financial services at a company she had never heard of.
Click here to read the full article from Dallas Business Journal, by Taylor Tompkins.
Several months ago, we had the distinct pleasure of on-boarding a new Chief Financial Officer and the newest addition to our Powerhouse Women team! She hit the ground running, helping the company navigate the unexpected business climate we found ourselves in this year. So, we are only now pausing to officially introduce her. Meet Dianna MacDonald.
Dianna joins Powerhouse from Authentix, a leading global authentication and information services nanotechnology company. She brings to the company more than 25 years of private equity experience, an executive skillset complementary to Powerhouse’s current growth strategy through acquisitions initiated late last year with the investment of Lincolnshire Management, Inc.
Dianna will lead Powerhouse’s financial operations, centralizing efforts on establishing and deploying advanced forecasting, asset protection, and reporting processes.
“Powerhouse has been experiencing a 40 percent year-over-year organic growth rate for a decade and a half,” said Michael Wroughton, Principal at Powerhouse. “That rate of expansion, along with our recently adopted acquisition strategy, calls for a different type of leadership proficiency that adapts our financial foundation so that it effectively supports our future success. Dianna has a wealth of knowledge here earned from direct experience moving into companies at critical junctures and driving impactful, effective change. She has also proven to do this while developing strong, collaborative relationships with existing team members and partners. We’re proud to have her on board.”
Dianna’s career began at KPMG where she served as an auditor, concentrating on financial institutions. It was in this role, during the savings and loan crisis, where she drove the audit that led to a financial institution developing an operational recovery plan. The recovery strategy included the sale of a loan portfolio to Brazos Partners, a private equity firm that ultimately hired Dianna—a crucial career move that inspired her future trajectory in private equity work.
Dianna spent the subsequent eight years working for Brazos Partners and Hudson Advisors, a subsidiary of Lone Star Funds. She held the Chief Financial Officer seat for the former and Senior Vice President of Operations and Director of Compliance roles for the latter. In 2005, Dianna began taking her experience directly to start-ups and transitioning companies requiring niche expertise in investor relations alongside proven financial operation strategies.
“Financial data is a telltale sign of a company’s strengths as well as its opportunities,” said Ms. Dianna. “My primary responsibility to Powerhouse is to establish strong financial security by maximizing investments. This all hinges on rolling out accurate reporting that accommodates the company’s current and future growth. Powerhouse is at an exciting stage of its corporate evolution and I’m honored to be part of the team that will help them capitalize on the incredible company they’ve built to date.”
A certified public accountant, Dianna holds a bachelor’s degree in business administration with an accounting concentration from Oregon State University and has participated in The Wharton School’s The CFO: Becoming a Strategic Partner program. Additionally, she is active in several industry organizations including the American Institute of Certified Public Accountants (AICPA), Association for Corporate Growth (ACG), Financial Executives International (FEI), and Texas Wall Street Women (TXWSW).