Get to know Powerhouse in Retail & Restaurant Facility Business’s January Edition in an interview with one of our Principal/Owners, Robert Blake-Ward.

We spend a great deal of time on our core: people, process and technology

Retail&Restaurant: Where are you based and how long has Powerhouse been in business?

Robert Blake-Ward, Powerhouse

Robert Blake-Ward: Our head­quarters is in Crowley, Texas, about 30 minutes south of Fort Worth. Powerhouse was founded in 2004.

R&R: What is your title and how long have you been with the com­pany?

Blake-Ward: I am a principal/owner of Powerhouse and have been so since 2011.

R&R: What trades/services do you offer retailers and restau­rants?

Blake-Ward: Powerhouse spe­cializes in Construction Services (remodels and refresh projects), Facility Maintenance (scheduled and reactive services, integrat­ed program management, inte­rior and exterior) and custom­ized Rollouts (high volume, high velocity, high impact projects across thousands of locations na­tionwide).

R&R: In what regions of the country do you conduct most of your business, or are you nation­wide?

Blake-Ward: We work in all 50 U.S. states. Although based in Texas, our work takes us all over the map.

R&R: What makes your com­pany’s “signature service” stand out in the industry?

Blake-Ward: We spend a great deal of time on our core: people, process and technology. Our Infinity platform allows for real-time update as work progresses in the field. Our people drive the results with great training and accountability for their proj­ect’s success – customer-centric teams who create a great project result.

R&R: What kind of feedback do you receive from clients?

When a client calls with an issue, our people react quickly and efficiently. 

Blake-Ward: We aim to make every client a “Raving Fan of Powerhouse.” We often get com­plimented on our sense of ur­gency, which is a key ingredient in our customer service and suc­cess. When a client calls with an issue, our people react quickly and efficiently. When we get a work order, a Powerhouse em­ployee answers the phone and is dedicated to getting someone out to location within the business hours.

R&R: Why should owner/opera­tors choose your company to be their next vendor partner?

Blake-Ward: We have the peo­ple, process and technology, as mentioned earlier, but we also have the resources. We pride ourselves not only on our client relationships, but also on our Powerhouse Partner relationships – relationships with our key vendors across the country. These are partnerships that have allowed us to have con­stant, national coverage for all our clients’ needs.

R&R: How many retail/restau­rant clients do you have, and is that sector growing for you? Would you like to name any of your clients?

Blake-Ward: We have more than 80 distinct customers of various types and sizes. Retail and restaurant are just two of the eight industries Powerhouse focuses on and where we per­form the majority of our work. Retail clients are what started Powerhouse, and we’ve main­tained many of those initial cli­ents throughout Powerhouse’s lifetime. As the industry itself is constantly changing and grow­ing, so does Powerhouse and the opportunities we are given.

R&R: Many traditional retail­ers, in particular, are downsiz­ing their portfolios. Overall, res­taurant/hospitality is growing. What other trends are you seeing in the industry?

Blake-Ward: We continue to see a hyper-competitive market where operators need to differentiate – they are innovating both their brand offerings and how they deliver it, blending the ordering/pickup expereince to serve different customer needs. Operators need to execute these programs faster than ever and with fewer resources to manage – they lean on partners to help manage more of the communication and planning of their projects.

R&R: What is your advice for FM vendors reacting to this shifting climate?

Blake-Ward: Partner with your suppliers; you’ll get more value in return. Don’t be afraid to try a new approach you haven’t done before.

In case you missed it, see how our Senior Director of Operations of FM answers this question in her article with Retail & Restaurant Facility Business.

R&R: What predictions do you have – for your company, your industry or both – in 2020?

Blake-Ward: Continued growth, continued opportunities and continued challenges, for everyone in our industry.

 

Click here to read Robert’s interview in Retail & Restaurant’s Jan. issue.

CONTACT US:
812 South Crowley Road, Ste A
Crowley, Texas 76036
PHONE: 817-297-8575
FAX: 682-233-7050

VISION: TO HAVE A POSITIVE AND LASTING IMPACT ON PEOPLE.

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Exterior Maintenance Services for Warm Weather

 

Powerhouse offers a comprehensive group of national commercial landscape maintenance services for commercial properties. Our services are squarely focused on keeping your facilities looking their absolute best. Our national landscape maintenance services include tree maintenance services irrigation system maintenance, grounds maintenance and cleanup, and porter services.

Our team is experienced with managing national commercial landscape portfolios. We combine our national landscape maintenance services and our full suite of national facility maintenance programs including national commercial parking lot services and national commercial power washing programs that will ensure that your company’s facilities always have a warm and inviting look.

SNOW AND ICE MANAGEMENT

De-icing Services

Snow Plowing

Snow Hauling

Pre-treatment Applications

Sidewalk Snow/Ice Management

Parking Garage Snow Management

PARKING LOT SERVICES

Pressure Washing

Sweeping

Striping

Repair & Sealing

Concrete Repairs

ADA Compliance

Porter Services

Emergency Debris Removal

Trash Receptacle Maintenance

LANDSCAPE SERVICES

Grounds Maintenance & Clean-Up

Hardscapes

Turf Maintenance

Fertilization and Weed Control

Mulch Application

Pruning and Landscape Bed Maintenance

Seasonal/Regional Site Cleanup

Irrigation Services

Landscape Enhancement Services

Tree Removal and Maintenance

Palm Tree Maintenance

Storm Cleanup