Get to know Powerhouse in Retail & Restaurant Facility Business’s January Edition in an interview with one of our Principal/Owners, Robert Blake-Ward.

We spend a great deal of time on our core: people, process and technology

Retail&Restaurant: Where are you based and how long has Powerhouse been in business?

Get to Know Us 1

Robert Blake-Ward, Powerhouse

Robert Blake-Ward: Our head­quarters is in Crowley, Texas, about 30 minutes south of Fort Worth. Powerhouse was founded in 2004.

R&R: What is your title and how long have you been with the com­pany?

Blake-Ward: I am a principal/owner of Powerhouse and have been so since 2011.

R&R: What trades/services do you offer retailers and restau­rants?

Blake-Ward: Powerhouse spe­cializes in Construction Services (remodels and refresh projects), Facility Maintenance (scheduled and reactive services, integrat­ed program management, inte­rior and exterior) and custom­ized Rollouts (high volume, high velocity, high impact projects across thousands of locations na­tionwide).

R&R: In what regions of the country do you conduct most of your business, or are you nation­wide?

Blake-Ward: We work in all 50 U.S. states. Although based in Texas, our work takes us all over the map.

R&R: What makes your com­pany’s “signature service” stand out in the industry?

Blake-Ward: We spend a great deal of time on our core: people, process and technology. Our Infinity platform allows for real-time update as work progresses in the field. Our people drive the results with great training and accountability for their proj­ect’s success – customer-centric teams who create a great project result.

R&R: What kind of feedback do you receive from clients?

When a client calls with an issue, our people react quickly and efficiently. 

Blake-Ward: We aim to make every client a “Raving Fan of Powerhouse.” We often get com­plimented on our sense of ur­gency, which is a key ingredient in our customer service and suc­cess. When a client calls with an issue, our people react quickly and efficiently. When we get a work order, a Powerhouse em­ployee answers the phone and is dedicated to getting someone out to location within the business hours.

R&R: Why should owner/opera­tors choose your company to be their next vendor partner?

Blake-Ward: We have the peo­ple, process and technology, as mentioned earlier, but we also have the resources. We pride ourselves not only on our client relationships, but also on our Powerhouse Partner relationships – relationships with our key vendors across the country. These are partnerships that have allowed us to have con­stant, national coverage for all our clients’ needs.

R&R: How many retail/restau­rant clients do you have, and is that sector growing for you? Would you like to name any of your clients?

Blake-Ward: We have more than 80 distinct customers of various types and sizes. Retail and restaurant are just two of the eight industries Powerhouse focuses on and where we per­form the majority of our work. Retail clients are what started Powerhouse, and we’ve main­tained many of those initial cli­ents throughout Powerhouse’s lifetime. As the industry itself is constantly changing and grow­ing, so does Powerhouse and the opportunities we are given.

R&R: Many traditional retail­ers, in particular, are downsiz­ing their portfolios. Overall, res­taurant/hospitality is growing. What other trends are you seeing in the industry?

Blake-Ward: We continue to see a hyper-competitive market where operators need to differentiate – they are innovating both their brand offerings and how they deliver it, blending the ordering/pickup expereince to serve different customer needs. Operators need to execute these programs faster than ever and with fewer resources to manage – they lean on partners to help manage more of the communication and planning of their projects.

R&R: What is your advice for FM vendors reacting to this shifting climate?

Blake-Ward: Partner with your suppliers; you’ll get more value in return. Don’t be afraid to try a new approach you haven’t done before.

In case you missed it, see how our Senior Director of Operations of FM answers this question in her article with Retail & Restaurant Facility Business.

R&R: What predictions do you have – for your company, your industry or both – in 2020?

Blake-Ward: Continued growth, continued opportunities and continued challenges, for everyone in our industry.

 

Click here to read Robert’s interview in Retail & Restaurant’s Jan. issue.