At Powerhouse, we believe your facilities tell a story about your brand. Our facility maintenance services keep that story fresh, updated and looking like new. Over the past 12 months, just like everyone, our teams quickly learned, adapted and changed within our surroundings due to this virus. Keeping your facility looking updated and new is arguably more important than ever before, especially when there is a focus on health safety protocols and creating stable environments.
Every day our team of FM experts work with clients to customize programs that cover everything from general maintenance inspections, all the way to emergency service programs, and everything in between. What no one could have expected, is how quickly our teams were able to assess the situation and quickly respond to our clients’ COVID requests. Looking back at the last 12 months, here’s what our Facility Maintenance team has learned:
A New Definition to Flexibility –
Historically, offering customized programs to align with our clients’ business hours is nothing new for Powerhouse. The moment the pandemic hit, limiting business hours and restricting the amount of people allowed within a workspace was a dramatic change. Our FM Account Managers immediately worked with each of our clients, ensuring our technicians could complete work orders during late evenings/nights when customers or employees would not be present. Thus allowing all stakeholders a safe environment to complete repairs.
As the COVID-19 virus continued to spread, many organizations grappled with handling COVID positive locations. If a client received notification of a customer or employee testing positive, our facility maintenance team was on stand-by, fully equipped with a pre-planned sanitary program. Powerhouse dispatched a cleaning crew to fog, disinfect with client pre-approved medical grade chemicals and wipe down contaminated locations. Our new mission – doing what it takes to create a safe environment so that everyone can get back to business.
Getting Creative –
Our team of Facility Maintenance experts like to call themselves problem solvers. Last March, no one would have ever imagined that this type of creative thinking would be added to their job descriptions. Yes, our teams have been perfecting restoration services and surveys/site inspections for years – but now let’s add PPE and become GBAC COVID-19 Certified into the mix. Knowing our clients had an immediate desire to get back to business, our teams began installing sneeze guards at cash registers, teller lines and pharmacy windows. Our team literally “walked” in the shoes of our clients, surveying locations, ensuring each facility followed COVID protocols. From signage to hands-free door opener installs, our team was there to assess each location, allowing our clients to get back to business efficiently and within budget.
Communication In A Digital Environment –
Our team utilizes best-in-class work order management technology that can integrate with most client platforms to provide quick response to all services needed. We’ve always strived to ensure our clients have visibility and communication every step of the way. The moment the pandemic hit and our country locked-down, being able to communicate digitally became a vital asset. With our Multi-Facility Management platform, Atlas – our clients can digitally and remotely generate workorders in a variety of ways, customize time-sensitive notifications, and highlight areas in need of additional attention… all right from a smartphone or laptop. Adapting to a digital environment has never been so easy!
What We’ve Learned…
To say the past 12 months have been challenging would be an understatement. One thing is for sure – as overwhelming as the past year may have felt, we have learned and adapted along the way. We came together to rethink our processes and procedures. We came together to get creative and produce a safer environment for all. We came together as a community, always looking for opportunities to help others through these difficult times. Our team at Powerhouse is proud to look back and say, we made history and we learned so much in the process.
How has your facility maintenance plans changed over the past 12 months due to COVID?